You can request the deletion of your account and personal data at any time, unconditionally. Your request will be processed within 30 days.
There are two ways to request the deletion of your account:
Send an email to contact@alchimie-family.com with:
You will receive an email confirmation within 48 working hours.
In the Alchimie Family app:
When your account is deleted, the following data is permanently deleted :
Some data may be kept for legal or contractual reasons:
If you want to delete only some data without deleting your account (for example your conversations with Alchi), you can request it by email at contact@alchimie-family.com specifying the data concerned.
If you have an active Premium subscription, remember to cancel it from the Google Play Store or the App Store before deleting your account. Deleting your account does not automatically cancel the subscription.
For any question about your personal data, contact us at contact@alchimie-family.com. We are committed to handling your request as quickly as possible.